Arkansas Insurance Department

How To File An Insurance Complaint

To file a complaint, you may use the Electronic Complaint Form below, or print a complaint form below and mail or fax it to us, or you may call us and request a complaint form at (800) 852-5494 or (501) 371-2640, or write us and request a Complaint form at:

Arkansas Insurance Department
Consumer Services Division
1200 West Third Street
Little Rock, AR 72201-1904
Regardless of how you file a complaint, the following information must be included with your complaint:
  • Name, address, and telephone number of person filing the complaint
  • Name of the insurance company
  • Name of person insured
  • Policy number and Claim number (if applicable)
  • Agent or Adjuster's name
  • Date of occurrence
  • A brief description of why the complaint is being file

Once we receive your correspondence, it will be assigned to one of our investigators, who will review it and take the necessary steps to resolve this matter.

Our job is to serve the citizens of Arkansas and assist them with their insurance questions or problems. We appreciate your interest.

AID Electronic Complaint Form

Click here to file your complaint electronically.

Want to fax or mail your complaint form rather than file electronically? You can select and print the appropriate complaint form below and fax to us at (501) 371-2749, or mail your complaint to us at the address listed above.

Print Consumer Complaint Form (English)  

Imprimir el Formulario de Queja de Consumidor (Español)