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Consumer Services Division

Phone:  (501) 371-2640, (800) 852-5494

Fax:  (501) 371-2749

Email:  insurance.consumers@arkansas.gov

We can help! The Consumer Services Division (CSD) assists consumers with complaints and inquiries regarding insurance companies, agents and adjusters. In the event of significant storm damage or catastrophic events, CSD sends representatives to the damaged area to assist homeowners with filing claims and procuring emergency living expenses from their insurers. CSD travels statewide to provide educational information and materials, free of charge, at various community groups, fairs, expos, shows and speaking engagements. In addition, they attend Dislocated Worker Workshops in the event of a plant closing or layoff to assist workers with their insurance questions and concerns.
	Alerts and Tips
	Brochures
	How to File a Complaint From time to time insurance consumers experience difficulties in dealing with an insurance company or agent.  If the problem cannot be resolved between the consumer and the company, consumers are encouraged to file a written complaint through the Consumer Services Division of the Arkansas Insurance Department.
	Frequently Asked Questions
	Commissioner's Orders
	Insurance Company Web Sites
	Insurance Cost Comparison Private Passenger Auto Homeowners Medical Malpractice
	Insurance Rate Changes Private Passenger Auto Homeowners Medical Malpractice
	Insurance Issues for Military Personnel
	Disaster Preparedness A message from the Commissioner Inventory Checklist When a Disaster Strikes
	Long-Term Care Insurance
		Arkansas Long-Term Care Partnership
			EAGLE Mediation Program A voluntary mediation program designed to assist with conflict resolution.
	I just have a question about insurance, who do I call? You may call the Arkansas Insurance Department at 1-800-852-5494 or click here to email us.  The Department staff is ready and willing to answer any questions you may have about insurance.  While we can not endorse any insurance company or agent, we can provide you with valuable information to use in shopping for coverage or an insurance agent.
	Helpful Links · NAIC Consumer Information Source (Insurance Company Complaint and Financial Information) · Independent Rating Services (Insurance Company Financial Ratings)
Consumer Services Division Staff
Director				Jackie Smith
Investigators				Larry Cagle Gary Childers Shirley Harrison Mark Lippiatt Joyce Morgan Carrie Stewart
Support Staff				Lynette Coleman Clara Mezza Angela Powell LaWanda Steed Kim Witcher
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