Consumer Brochures

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AID Consumer Brochures

The Arkansas Insurance Department takes very seriously its mission of “consumer protection.” We believe part of that mission is carried out when consumers are equipped to make informed decisions. The following brochures are designed to provide basic information. If you have any questions or need additional information, please contact our Consumer Services Division at 1-800-852-5494, or email us by clicking here.

A Shopper’s Guide to Cancer Insurance

Information on how a cancer policy works, its limitations and requirements.

Arkansas's Health Insurance Portability and Accountability Act ("HIPAA")

Provides a summary of Arkansas’s HIPAA and a list of related laws.

Automobile Insurance

Lists and explains the types of coverage that are available, explains how to file a claim, and how to shop for automobile insurance.

Basic Shopping Tips For Insurance Consumers

Provides general shopping tips to use when purchasing life, health, or property and casualty insurance.

Buying Viatical Settlements

Helps consumers understand the buying of viatical settlements and how the coverage works.

COBRA

Explains who is and who is not covered under COBRA, the length of coverage, qualifying events, and notice requirements.

Eagle Mediation Program

Mediation is an informal and voluntary process designed to help you resolve a dispute with your insurance company. The mediator is someone from the Department specially trained to assist you in coming to an agreement.

Helpful Tips for Before and After the Storm

Designed to help you understand the storm coverage you need before the storm, and what to do to protect your interests after the storm.

Insurance Tips for Arkansas Consumers

Provides some basic information and definitions of Life Insurance, Group Health Insurance, Automobile Insurance, and Homeowner Insurance.

Inventory Checklist

Homeowners, are you prepared? An inventory checklist designed to assist you in preparing a list of all your household possessions.

NAIC Life Insurance Information For Military Personnel

Information and tips tailored to the unique challenges faced by U.S. military personnel and their families when purchasing life insurance.

Selling Your Life Insurance Policy:

Understanding Life Settlements

Explains basic life settlements and your options concerning selling your life insurance policy.

Selling Your Life Insurance Policy:

Understanding Viatical Settlements

Explains basic viatical settlements and the options you have concerning the sale of your life insurance policy.

Understanding How Insurers Use Credit Information

Explains why and how insurers use credit information, how your credit history affects your insurance premiums, and potential ways to improve your credit score.

Understanding Your Insurance Policy

Explains the four basic parts of an insurance contract, the exclusions that take away coverage, and the conditions that must be met in order for coverage to apply when a loss occurs.

When A Disaster Strikes

Designed to answer questions most commonly asked about settling disaster-related homeowners insurance claims.

For more helpful information visit our Alerts and Tips page.

For additional brochures and helpful information visit the NAIC Consumer Web site.

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