Arkansas Insurance Department
Privacy and Security Policy

Thank you for visiting the Arkansas Insurance Department (AID) website. Your privacy is very important to us. Simply stated, our policy is to collect no personal information about you when you visit our site, unless you affirmatively choose to make such information available to us when submitting a complaint, suggestion or registration form.

Use of Cookies:  It is our policy NOT to use cookies whatsoever anywhere in our website.  We have noticed that Microsoft Internet Explorer 6 may falsely indicate a use of cookies on some of our "active server pages" (.asp file extension) but we assure you it is a false indication and we are NOT using cookies.

Access to and use of the AID World Wide Web site is provided subject to the following terms and conditions. PLEASE READ THESE TERMS CAREFULLY AS USE OF THIS SITE CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS.
  1. Privacy & Security
  2. Notice of Use
  3. Liabilities
  4. Warranties & Accuracy of Data
  5. Endorsement
  6. External Links
  7. Duty to Continue Provision of Data
  8. Choice of Law
  9. Copyright/Trademark
  10. Linking to the AID Website

About Privacy and Security

  1. This World Wide Web (WWW) site is provided as a public service by the Arkansas Insurance Department (AID).  This Internet privacy policy statement is a description of AID's current practices and shall not be construed as a contractual undertaking. AID reserves the right to amend its Internet Privacy Policy and this statement at any time without notice. AID's privacy and public records obligations are governed solely by applicable Arkansas statutes, including, but not limited to, the Arkansas Freedom of Information Act (25-19-101 et all) and any applicable United States federal laws.

  2. When you come to this web site to browse, our Web server automatically recognizes only the Internet domain and IP address from which you accessed the site. This information does not result in the identification of your personal e-mail address or other personal information.  In addition, information is only gathered regarding the volume and timing of access to the site by collecting information on the date, time and pages you visited while at the site.  This government computer system uses industry-standard software to create summary statistics, which are used for such things as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas so that the content of and functionality of our site can be improved.  We use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our pages more useful to visitors. This information is only used internally, does not contain personal identifiers, and will only be used for internal management purposes.

  3. Where identifying information is asked of you (to respond to an information request, etc.) that information is used only for responding to your comment or question and is not made available for other purposes. 

  4. For site security purposes and to ensure that this service remains available to all users, this government computer system employs industry-standard methods to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

  5. No other attempts are made to identify individual users or their usage habits. Raw data logs are used for no other purposes.

  6. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986, or the Computer-Related Crimes provisions under Arkansas law, Ark. Code Ann. 5-41-101 et seq.

  7. We want to be very clear:  We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us. Except as might be required by law, we do not share any information we receive with outside parties.

Notice of Use

Any information collected within the context of E-mail links or interactive forms are used only for the expressed purpose of responding to your comment, or question and is not used for other purposes.

It is not required for submission of comments or citizen complaints that you provide any personally identifying information, such as your name or your E-mail address. However, that information would be necessary for us to send you a response.

We collect personally identifiable information (name and E-mail address) only if specifically and knowingly provided by you.  If you choose to identify yourself when sending an E-mail message or filling out a form:

  1. You may decide to send us personally-identifying information, for example, in an electronic mail message, filling out an interactive form, or requesting printed materials be mailed to you.  We use personally-identifying information only to accomplish the requested activity. Any information that we collect via a questionnaire or form may be subject to disclosure; but, will be handled in accordance with the requirements of Federal and/or State Privacy Acts and Freedom of Information Acts, to ensure the greatest protection of personal privacy in the face of any required disclosure.

  2. Personally identifying information which you decide to provide may be retained by staff to ensure that an appropriate response is provided or to maintain contact with the user if appropriate.

  3. Information is collected generically for statistical purposes. The purpose of this use is to measure user interest in various areas of our site. This information is not expressed in any form which would reveal personally identifying information.

  4. Simply stated:  We will never deliver to or sell your information to outside parties.  However, please be aware that as a public agency, under the Arkansas Freedom of Information Act (FOIA), any records in the possession of AID may be subject to being inspected by or disclosed to members of the public for any purpose they may desire, unless specifically exempted by law.

Disclaimer of Liability

Neither the State of Arkansas, the Insurance Department, nor any of its employees shall be held liable for any improper or incorrect use of the information described and/or contained herein and assumes no responsibility for anyone's use of the information. In no event shall the Department or its employees be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement or substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this system, even if advised of the possibility of such damage. This disclaimer of liability applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence or under any other cause of action.

Disclaimer of Warranties and Accuracy of Data

Although the data found using the Department's access systems have been produced and processed from sources believed to be reliable, no warranty, expressed or implied, is made regarding accuracy, adequacy, completeness, legality, reliability or usefulness of any information. This disclaimer applies to both isolated and aggregate uses of the information. The Department provides this information on an "as is" basis. All warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, freedom from contamination by computer viruses and non-infringement of proprietary rights are disclaimed. Changes may be periodically made to the information herein; these changes may or may not be incorporated in any new version of the publication. If you have obtained information from the Department from a source other than the Department, be aware that electronic data can be altered subsequent to original distribution. Data can also quickly become out-of-date. It is recommended that careful attention be paid to the contents of any data associated with a file, and that the originator of the data or information be contacted with any questions regarding appropriate use.

Disclaimer of Endorsement

The Department is a distributor of content sometimes supplied by third parties and users. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, users, or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of the Department or the State of Arkansas and shall not be used for advertising or product endorsement purposes. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by the Department or the State of Arkansas.

Disclaimer for External Links

AID may provide links to external web sites that are not controlled, maintained or regulated by AID. These include links to web sites operated by other government agencies, nonprofit organizations and private businesses. When you link to another site, you are no longer on AID's web site and this Privacy Notice will not apply. When you link to another web site, you are subject to the privacy policy of that new site.

The Department is not responsible for the contents of any off-site pages referenced. The user specifically acknowledges that the Department is not liable for the defamatory, offensive, or illegal conduct of other users, links, or third parties and that the risk of injury from the foregoing rests entirely with the user. Links from the Department on the World Wide Web to other sites do not constitute an endorsement from the Department or the State of Arkansas. These links are provided as an information service only. It is the responsibility of the web surfer to evaluate the content and usefulness of information obtained from other sites.

The Department's Homepage contains links to other related World Wide Web Internet sites and resources. Since the Department's Homepage is not responsible for the availability of these outside resources, or their contents, you should direct any concerns regarding any external link to its site administrator or Webmaster.

Disclaimer of Duty to Continue Provision of Data

Due to the dynamic nature of the Internet, resources that are free and publicly available one day may require a fee or restricted access the next, and the location of items may change as menus, homepages, and files are reorganized. The user expressly agrees that use of the Department website is at the user's sole risk. The Department does not warrant that the service will be uninterrupted or error free. The documents and related graphics published on this server could contain technical inaccuracies or typographical errors. Changes are periodically added to the information herein. The Department and/or its respective programs may make improvements and/or changes in the information and/or programs described herein at any time.

Choice of Law

Construction of the disclaimers above and resolution of disputes thereof are governed by the laws of the State of Arkansas. The laws of the State of Arkansas, U.S.A., shall apply to all uses of this data and this system. By use of this system and any data contained therein, the user agrees that use shall conform to all applicable laws and regulations and user shall not violate the rights of any third parties.


Information presented on this WWW site is considered public information and may be distributed or copied. The State of Arkansas retains a nonexclusive, royalty-free license to publish or reproduce these documents, or allow others to do so, for State Government purposes. These documents may be freely distributed and used for non-commercial, scientific and educational purposes. Commercial use of the documents available from this server may be protected under the U.S. and Foreign Copyright Laws.

The Department shall remain the sole and exclusive owner of all rights, title and interest in and to all specifically copyrighted information created and posted for inclusion in this system.

Microsoft Windows, Internet Explorer, Access 97, Access 2000, Excel, PowerPoint and PowerPoint 2000 are registered trademarks of Microsoft Corporation.

Adobe, Adobe Acrobat, Adobe Acrobat Reader and PDF are registered trademarks of Adobe Systems Incorporated.

Netscape, the Netscape "N" and "Ship's Wheel" logos are registered trademarks of Netscape Communications Corporation in the U.S. and other countries.

PKZIP and PKUNZIP are registered trademarks of PKWARE, Inc.

WinZip is a registered trademark of WinZip Computing, Inc.

All other trademarks and registered trademarks are the property of their respective holders.

Linking to the AID Website

Links to the Department's website are permissible, if not encouraged. However, we do ask that links point to the home page ( rather than to a specific page as those links may change.