How to File a Complaint
Complaints about insurance providers, including agents and companies, can be submitted using our Online Complaint form. Please submit your complaint one time only and reference your tracking number on any future correspondence to our e-mail address: [email protected] .
You may also file a complaint by printing one of the complaint forms below and submitting it to AID via
- e-mail to [email protected];
- fax to (501) 371-2749; or
- mail to our address below.
Arkansas Insurance Department
Consumer Services Division
1 Commerce Way, Suite 102
Little Rock, AR 72202-2087
Complaint Forms
Consumer Complaint Form – English | Spanish
Health Care Provider Complaint Form
Required Information for Complaints
Regardless of how you file a complaint, the following information must be included with your complaint.
- Name, address, and telephone number of person filing the complaint
- Name of the insurance company
- Name of person insured
- Policy number and claim number (if applicable)
- Agent or adjuster’s name (if applicable)
- Date of occurrence
- A brief description of why the complaint is being filed
Please note that any complaint submitted to the Arkansas Insurance Department is subject to disclosure as a public record.