17 CAR § 30-503. Complaints
(a) Complaints concerning violations of statutes or State Board of Embalmers, Funeral Directors, Cemeteries, and Burial Services rules may be made by the board itself, through its staff, or by a member of the public.
(b) All complaints shall be submitted to the board’s office.
(c) A copy of any complaint filed will be sent to the licensee or party against whom the complaint has been lodged.
(d)(1) The licensee or other party is to be given fifteen (15) business days to respond, in writing, to the allegations of the complainant.
(2) The failure to respond to the complaint and the failure to timely respond to the complaint are violations of this section.
(e)(1) All complaints and responses shall be typed or written legibly.
(2) All complaints and responses shall also be signed and notarized.
(f)(1) Upon receipt of the response or responses, the complaint will be investigated if so warranted.
(2) When appropriate, the board’s inspector may inspect the establishment against whom the complaint has been filed.
(g) After any investigation is complete, the board’s counsel will review the complaint file.
(h) Board staff will then recommend that the board either:
(1) Close the complaint because there is no evidence of violations;
(2) Set the matter for a hearing; or
(3) Resolve by another means.
(i) If the board determines that the matter should be set for a hearing, then an order and notice of hearing will be sent to the licensee or licensees or other party or parties by certified mail.
(j)(1) The licensee or other party and the complainant shall be given twenty (20) days written notice of the time and place of the hearing.
(2) Failure to appear at the hearing is a violation of this section.