The Consumer Services Division (CSD) assists insurance consumers with complaints and inquiries regarding insurance companies, producers, and adjusters. CSD investigates all complaints, working with the insurance company and the consumer to determine the appropriate course of action. CSD travels statewide to provide educational information and materials, and in the event of significant storm damage, travels to damaged areas to assist homeowners with filling claims and procuring emergency living expenses.
File A Complaint
Complaints about insurance providers, including agents and companies, can be submitted here.
Frequently Asked Questions
Have a question? Find answers to the most common questions for consumers.
NAIC Consumer Alerts
Newsroom features news releases, podcasts, and consumer insights from the NAIC and state insurance regulators.
Disaster Preparedness
Find the latest disaster declarations and related resources.
External Review
Forms, resources and frequently asked questions regarding external review and medical claims.
Property and Casualty Rate Changes
Search all filed rate changes by insurers for homeowners, dwelling fire and renter coverages.
NAIC Life Insurance Policy Locator
Learn how to use the NAIC life insurance policy locator and find the best policy for you.
Brochures
The following brochures are designed to provide basic information about consumer protections.
Contact Consumer Services
Phone: 501-371-2640
Toll Free: 1-800-852-5494
Email: [email protected]